FREE Insured Shipping & NO Sales Tax on All Orders...
I have never heard of your company, how can I trust that you will deliver what I pay for?
We have been running this company for over 5 years. In those 5 years, all of our sales have been via Ebay.com and Amazon.com. To establish some trust, Click here to Read Client REVIEWS on Google!
How do I add items to my shopping cart?
You can add items to your shopping cart by either using our search engine to find the item(s) that you wish to purchase or by browsing through our categories and/or our website. Once you find an item(s) you'd like to buy, simply hit the Add to Cart button closest to the item(s) you are interested in to add the selected item(s) to your shopping cart. At this point, you can change the quantity of items you'd like to order, delete an item, empty the shopping cart, continue shopping, or check out.
Do I need to register to buy on Brandnewdealsusa.com?
While shopping, it is not necessary to register. You are able to check out as a guest rather than establish an account.This does not change the length of the process. In fact, the only difference between the process of registering and the process of checking out as a guest, is that you do not need to create a password as a guest.
On the other hand, if you create an account, it comes in handy later:
How can I change the email address on my account?
Unfortunately, as the email address is your account identifier, you can't change that. You'll need to create a new account with the new information.
Are all of the products offered on your site brand new, and do they all come with full USA warranties?
Yes, every item on our website is brand new. All of our products carry full manufacturer’s warranties.
I haven’t received my email order confirmation. Did my order go through?
Most email order confirmations are received almost immediately. If you have not received your order confirmation after 24 hours, please contact us. We recommend that you add our email to your safe recipient’s list to ensure proper delivery of your order confirmation and further communications from us regarding your order, as some email applications may flag our emails as spam.
Is the ordering process secure?
YES! Our website uses the latest 128-bit encryption technology to protect your personal information. Our ordering process is totally secure from beginning to end.
Is my order subject to sales tax?
No sales tax on all order. The only exception is for customers based in the State of Utah.
How much do you charge for shipping and handling?
Nothing, We offer FREE shipping on all orders
Are there any hidden costs such as delivery charges, taxes etc?
No, there are no hidden charges.
What payment methods do you accept?
For your convenience, all payments are processed through Paypal or Google Checkout. So we accept any form of payment. You DO NOT have to have a Paypal or Google Checkout account to place the order. However, all orders MUST be shipped to the address listed on Paypal or Google Checkout. Please make sure you input the correct shipping address before making payment.
At what point during the order process will my credit card be charged?
Your credit card will be charged when your order is processed and ready to be shipped.
What is your return policy?
You may return most items sold and fulfilled by Brandnewdealsusa.com within 30 days of purchase date for a full refund. We'll also pay the return shipping costs if the return of the items is a result of our error (you received a damaged or defective item).
If my item is damaged or defective…
We make every effort to prevent shipping damages. You can rest assured that your package will arrive in perfect condition and if it doesn't we will have the carrier pick-up the damaged or defective item and get a replacement sent out. We will assume the costs associated with doing so. If your item does arrive damaged or defective you must contact us within 30 days of purchase date to notify us so that we can initiate the replacement process.
If I don’t like or don’t want my item…
If you change your mind about the order you received, you may exchange or return the merchandise for a refund within 30 days of purchase date (Less shipping & handling charges to and from the customer. A 15% restocking fees will apply). All returned merchandise must be free from damage of any kind, and be in its original factory box with all original packing materials, warranty cards, manuals, accessories, UPC label intact, and any other included materials.
We are committed to ship your order as quickly as possible and we cannot hold orders before processing. Therefore, we can not modify or cancel an order once the order has been placed. We strongly recommend that you review your order carefully before clicking the "Submit Order" button. Although it is not possible to cancel an order, it is possible for you to refuse delivery of the product. Please be aware that a re-stocking fee of 15% may be charged for order cancellations. In addition, original shipping will not be refunded to you and return-shipping fees may be charged to you.
Free shipping: If your order was shipped for free, you will incur the actual "to and from" UPS/FedEx/Freight charges upon returning merchandise. Refused and Undeliverable Packages: In the event that you refuse your package, you will be subject to paying the full shipping price of the product both ways. If you ordered an item that has Free shipping you will be charged the full shipping amount. In addition, if your package is undeliverable due to incorrect information provided by you the purchaser or any other reason that is not the fault of Brandnewdealsusa.com, the purchaser is responsible for payment of the full shipping amount both ways. Restocking Fees: All returns will be subject to a 15 percent restocking fee for all non-defective merchandise. If the return does not include all original parts, accessories, or is missing the UPC label, we reserve the right to charge an additional fee for the missing materials.
How do I get my tracking number?
Once your order has been shipped, you will receive an email to the address you have provided us with the tracking information. Please be advised that for security reasons, we can only email tracking information to the email address on file with your order.
Can I place an international order online?
We only sell domestically. We do not sell, nor ship internationally. Therefore, we do not accept international payments, regardless of whether you are shipping it within the US or not.
Do you offer home deliveries?
Yes, All orders are delivered to your door.
How do I order if I have an APO, FPO or P.O. Boxes address?
We ship to physical addresses in the contiguous 48 U.S. States and cannot ship to P.O. Boxes, APO/FPO addresses.
Can I order online if I live in Hawaii, Alaska, Puerto Rico, or Guam?
NO, Brandnewdealsusa.com cannot ship to U.S. territories outside the contiguous 48 States or P.O. Boxes, APO/FPO addresses.
Do you offer Shipping Insurance?
Yes. All orders are qualify for FREE shipping insurance. Shipping insurance protects your product against the possibility of damage.
Do you offer extended warranties?
Yes. Once you receive your order in satisfactory condition, please contact Square Trade @ 1-877-WARRANTY to buy your extended warranty. Visit them @ www.squaretrade.com
How do I receive technical support on my purchase?
Contact the product manufacturer, using the contact information included in the package. Please note that when calling to exchange a defective item, verification of defect by the manufacturer is required.
I have a question and can’t find an answer on your site. What should I do?
Please, contact us for additional assistance.