You may return most items sold and fulfilled by Brandnewdealsusa.com within 30 days of purchase date for a full refund. We'll also pay the return shipping costs if the return of the items is a result of our error.
If my item is damaged or defective…
We make every effort to prevent shipping damages. You can rest assured that your package will arrive in perfect condition and if it doesn't we will have the carrier pick-up the damaged or defective item and get a replacement sent out. We will assume the costs associated with doing so. If your item does arrive damaged or defective you must contact us within 30 days of purchase date to notify us so that we can initiate the replacement process. In the event that you do Not want a replacement, you will be subject to paying a 15% restocking fees.
If I don’t like or don’t want my item…
If you change your mind about the order you received, you may exchange or return the merchandise for a refund within 30 days of purchase date (Less shipping & handling charges to and from the customer. A 15% restocking fees will apply). All returned merchandise must be free from damage of any kind, and be in its original factory box with all original packing materials, warranty cards, manuals, accessories, UPC label intact, and any other included materials.
We are committed to ship your order as quickly as possible and we cannot hold orders before processing. Therefore, we cannot modify or cancel an order once the order has been placed. We strongly recommend that you review your order carefully before clicking the "Submit Order" button. Although it is not possible to cancel an order, it is possible for you to refuse delivery of the product. Please be aware that a restocking fee of 15% may be charged for order cancellations. In addition, original shipping will not be refunded to you and return-shipping fees may be charged to you. Free shipping: If your order was shipped for free, you will incur the actual "to and from" UPS/FedEx/Freight charges upon returning merchandise.
Refused and Undeliverable Packages:
In the event that you refuse your package, you will be subject to paying the full shipping price of the product both ways. If you ordered an item that has Free shipping you will be charged the full shipping amount. In addition, if your package is undeliverable due to incorrect information provided by you the purchaser or any other reason that is not the fault of Brandnewdealsusa.com, the purchaser is responsible for payment of the full shipping amount both ways.
Restocking Fees:
All returns will be subject to a 15 percent restocking fee. If the return does not include all original parts, accessories, or is missing the UPC label, we reserve the right to charge an additional fee for the missing materials.